2014 Bush Prize Winner

Legal Services North Dakota Case Study

Through a partnership with Pollen Midwest, we created a case study to learn how Legal Services North Dakota streamlined its intake application system to better serve all North Dakotans.

FROM POLLEN MIDWEST

EXCERPT FROM LSND CASE STUDY

The staff at Legal Services of North Dakota (LSND) struggled for years to balance intake procedures with providing quality legal representation for low-income, disadvantaged and elderly populations across North Dakota. To fix that, LSND streamlined applications through a centralized intake system that transformed its work.

DOUBLING DOWN ON POSSIBILITIES

LSND won over applicants and social service agencies by creating a system that allowed prospective clients to easily apply for legal aid on the phone or computer. The new setup doubled the number of applications LSND received, allowed it to proactively track trending legal issues and brought new clients into the organization’s fold by lowering the barrier to apply.

HEALTH BEYOND THE HOSPITAL

In 2016, LSND broke ground on an innovative partnership that advanced the health of low-income communities in North Dakota through legal aid. By banding together with a Fargo clinic and another legal services agency, LSND formed the first Medical-Legal Partnership in the state.

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